Telenav for Sprint Supported Devices: v4.4 for BlackBerry User Manual download pdf (Page 29)

9. Removing TeleNav from your BlackBerry

TeleNav can be removed from your BlackBerry quickly right from the device. Follow these steps to remove

TeleNav from your BlackBerry.

NOTE: You should always remove TeleNav before completing a reinstall of the TeleNav application.

1. Turn on the device.

2. Hotkey to the BlackBerry main menu (Alt + Esc).

3. Go to Options, depending on your hardware you may need to first enter Settings.

4. In the Options screen, highlight Applications and click the trackwheel once. Depending on your

hardware you may need to first enter Advanced Options.

5. Press the Enter key or click the trackwheel once to expose the applications list.

6. Highlight TeleNav for the BlackBerry and press the trackwheel once.

7. Highlight Delete from the menu and press the trackwheel.

10. Error Conditions

Unable to reach TeleNav server

You may see this message for several different reasons: a) your data plan is not

active, b) your WIX services are not enabled, c) you are outside of coverage, d)

the data network is currently experiencing difficulties, or e) the TeleNav server is

not acknowledging your phone’s attempt to communicate.

You should call Sprint Customer Support

to see if it is a) through d), and TeleNav

customer care at 888-353-6284 to see if it is item e).

Account Not Found

You do not have a valid TeleNav account. To establish service, call 800-SPRINT1,

dial *2 directly from your Sprint phone.

You can also visit www.TeleNav.com

or contact TeleNav Customer Care at 1-888-

353-6284 to order TeleNav.

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Telenav for Sprint Supported Devices: v4.4 for BlackBerry User Manual Page 29